We will take just about any kind of compensation (no livestock please). Money orders, checks, cashiers checks, wire transfers or credit cards etc. All prices are shown to be the cash discounted prices that are 3% less than the credit card requires. For credit card orders, we need the exact name, number, exp date, street address and zip code of billing address and 3 digit security code from back. All orders must be paid in advance of shipping unless on open account with us.
DID WE GET THE CHECK
Please don't phone us 10 days after you send us a check to see if we got it. We most likely did and did not cash it yet. A lot of times the checks may sit a week or two until we process an order. Calling us only takes time away from building your action or shipping it. Please feel free to EMAIL us anytime as this works the best for this kind of thing. I am in the office when I process the emails, and that is where the information is anyway. You are always welcome to call for any reason, but for status and other things, EMAIL really works best for us. Thanks for your help in this matter. stiller@viperactions.com
SPF will take $100 deposits on actions to ensure that you will get one when complete. We DON'T want more then that. I don't want to be accused of using your money while you wait. For complete rifles, $1000 is typical. That is about our out of pocket expense for complete rifles. Most of the time, deposits ARE refundable, unless something really strange is ordered.
We do not make any promised delivery times. We will make estimates, but are occasionally late. We will give you the best estimate at the time you ask. WE DON'T LIE to get your business. We really do try hard to meet our estimates, and usually do. Obviously, short time estimates are easier to meet than long times. If you require a item at an exact date that we don not have in stock and cannot be late, don't buy it from us. I know this is not a good way to do business, but we always have the best intentions and things come up that make us late.
FFL
The ATF now allows faxing of FFL and so do we. Our fax is 972 941 8884. Please write the number and exp date below the reverse printed numbers if it is the old small size FFL. We have to be able to read it. Also, all dealers put on your PHONE NUMBER. We need it for our air bills. Some of our dealers are also stating that they NEED our FFL to give you the actions. IF they do, it is their policy, not the ATF's, even though they may think it is. We will fax or ship our copy if requested.
We ship most of our products via Fedex Ground. It has proven to be the most reliable and low cost shipper for us. We tend to ship on Mondays and Thursdays. We just don't have time to go to the office every day. If there is a real need, we will make accommodations. We charge $15 for a Predator and $20 for a benchrest action. This covers the shipping and insurance costs. Multiple actions combine for a lower cost. If an item is lost, we will try to ship a new item to you and we will handle the insurance IF Fedex shows that it was not delivered. Claims for damage will require customer help.
International orders can be trying at best. We have been doing them for about 4 years and "maybe finally have a procedure until the government changes the rules again". We try to use Fedex for these shipments. The USPS is sometimes cheaper, but much more work for us. If USPS is required, we will add a surcharge. The customer MUST supply an Original Import Certificate from their government for us to apply for an Export Permit. We recommend that the customer add extra product to the certificate to cover future needs so only one license need be applied for. We charge $100 per submitted permit. We spend almost $2000 a year for the privilege to apply for these permits. The $100 charge is really pretty cheap when you consider how much we spend and the 1 hour plus time it takes me to fill out the paperwork. It can take a few months for our state department to finish the paperwork. We then pack and ship the items. We charge $10 per package for these shipments to cover the extra packing necessary. Shipping, product costs and paperwork fees must be paid in advance before shipping. Actions, stocks, triggers, barrel blanks, bullets ALL require permits to be shipped out, no matter what the foreign country requires. We also ship an invoice with the items as well as a Customs Declaration (SED). We will not misstate the costs to save duties etc.
This page was last updated on 10/14/10.